Quality Policy
Invenio Systems Limited (the ‘Organisation’) aims to provide defect free products and services to its customers on time and within budget.
The Organisation operates a Quality Management System that has gained BS EN ISO 9001:2015 certification, including aspects to the provision of water network investigation and other related services.
The management is committed to:
- Develop and improve the Quality Management System
- Continually improve the effectiveness of the Quality Management System
- The enhancement of customer satisfaction.
The management has a continuing commitment to:
- Ensure that customer needs and expectations are determined and fulfilled within the aim of achieving customer satisfaction.
- Communicate throughout the Organisation the importance of meeting customer needs and all relevant statutory and regulatory requirements.
- Establish the Quality Policy and to set Quality Objectives at relevant junctions, levels and processes.
- Ensure that the Management Reviews set and review the Quality Objectives, and report on the internal audit results as a means of monitoring and measuring the processes and the effectiveness of the Quality Management System
- Ensure the availability of resources.
All personnel understand the requirements of this Quality Policy and abide with the contents of the Quality Manual. The Organisation complies with all relevant statutory and regulatory requirements. The Organization constantly monitors its quality performance and implements improvements when appropriate.
Copies of the Quality Policy are made available to all members of staff and to relevant interested parties. Copies of the minutes of Management Reviews, or extracts thereof, are provided to individual members of staff in accordance with their role and responsibility as a means of communicating the effectiveness of the Quality Management System. This policy is reviewed on an annual basis during management review.
Signed: Name: Stuart Trow Date: 6th January 2021
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